Hi, just installed the latest update for Yosemite and El Capitan and it's a no go for my mid 2011 iMac trying to use a Duet Firewire running 10.13.6 mac OS High Sierra. When I open up Maestro 2 it says no Apogee systems found. Does anybody have any suggestions on how to get it to work. I have the install cd for Snow Leopard and was considering. Contact Apogee Tech Support – Chat and Email Response. Need to speak to an Apogee rep? Tech support is free for current & some legacy products only.Speak to an agent via live chat in the lower right corner of your screen (during chat hours), or submit a ticket through the above form.

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When installing software for your Apogee product, you may get an alert message that a System Extension was blocked.

• Note: Even if this message does not appear, you still need to manually follow the directions below

This is a new security feature Apple introduced in macOS 10.13 High Sierra that requires a user’s approval before loading third-party kernel extensions. It applies to all future versions of mac OS including 10.14 Mojave, 10.15 Catalina, and above.

Click OK to proceed, then go to your Mac System Preferences > Security & Privacy panel to Allow the System Extension so your Apogee product will work properly.

Apogee driver appears in Disabled Software section

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If the Allow button won’t appear in the System Preferences > Security & Privacy panel, check your System Information.app’s Disabled Software. If it is listed, then it is not being allowed. In this case, we must force the computer to load this kernal extension. Here’s how:

• Find the Bundle ID of the kext listed in the Disabled Software section (In the example image shown, it is com.Apogee.driver.EnsembleFWOverideDriver)
• Open Terminal.app also located in your Mac’s Utilities folder
• Enter the following command:

sudo kextload -b {the kext bundle id}

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In the case of the image given where the disabled software is for an Ensemble Firewire, the command is:

If this is a Duet USB, the command would look like:

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And last example: if this is an Ensemble Thunderbolt or Element Thunderbolt device, the command would look like:

• Type in your Mac’s password, then press RETURN
• Wait two minutes
• Open Mac System Preferences > Security & Privacy panel and see if the ALLOW button is now there (if it was already open, you must close it then re-open for the button to appear).
• In some cases, you will need to restart your computer before checking for the Allow button in Security & Privacy.
• If you never see the Allow button, open the Apogee Maestro 2 or Apogee Control software and see if your interface is recognized anyway

Apogee driver does NOT appear in Disabled Software section

If the Allow button won’t appear in the System Preferences > Security & Privacy panel and the Apogee driver isn’t showing up in the Disabled Software section, try the following steps:

• Open Terminal.app also located in your Mac’s Utilities folder
• Enter the following command:

• Type in your Mac’s password, then press RETURN
• Wait four minutes
• Open Mac System Preferences > Security & Privacy panel and see if the ALLOW button is now there (if it was already open, you must close it then re-open for the button to appear).
• In some cases, you will need to restart your computer before checking for the Allow button in Security & Privacy.
• If you never see the Allow button, open the Apogee Maestro 2 or Apogee Control software and see if your interface is recognize anyway

If you continue to have problems after trying these steps, please contact Apogee’s Support Department here: https://apogeedigital.com/support/apogee-technical-support-form